Contact

Have a question about one of our calculators, spotted a figure that doesn’t look right, or have an idea for a new tool? We’d love to hear from you — this is how you contact AU Salary After Tax.

Contact us directly

Email us at: [contact email]

What to include in your message

To help us respond quickly when you contact AU Salary After Tax, please tell us:

• Which calculator or guide your message is about
• The numbers you entered (if it’s a calculation question)
• A screenshot of what you’re seeing, if something looks wrong
• Your browser and device, if a tool isn’t working properly

The more detail you include, the faster we can help — especially for calculation questions, where the exact inputs matter.

Reporting an error in our figures — contact AU Salary After Tax

Tax rates change and mistakes happen. If you believe one of our calculators or guides shows a wrong figure, please put “Correction” in the subject line so we can prioritise it. Tell us the page, the inputs you used, and what you expected to see — we’ll check it against the current ATO publications and fix it promptly if you’re right.

Suggesting a new calculator or guide

Many of our tools started as reader suggestions. If there’s a calculation you wish existed — a specific award rate, a state-based payroll tax comparison, anything pay-related — send it through. When you contact AU Salary After Tax with a suggestion, include as much detail as you can — we can’t build everything, but popular requests go to the top of the list.

What we can’t help with

We can explain how our calculators work and how the general tax rules apply, but we can’t provide personal tax or financial advice. For advice about your own situation — deductions, structuring, retirement planning — please speak to a registered tax agent or financial adviser.

Response times

Contact AU Salary After Tax any time — we read every message and aim to reply within a few business days. Corrections to published figures are handled first. If your matter is urgent, mention it in the subject line.

Before you email — quick answers

• Think you’ve found a wrong figure? Skip straight to “Reporting an error in our figures” above — the details we ask for there let us verify against the ATO publication and fix it fast.
• Want a new calculator or guide? Tell us what calculation you need — reader suggestions started several of our most-used tools, including the bonus tax calculator.
• Question about a guide on the blog? Name the article or link it, so we can look at the same worked example you are.

Visiting from outside Australia?

Our calculators model the Australian tax system for Australian residents. If you’re on a temporary visa or are a foreign resident for tax purposes, different tax rates and Medicare rules may apply to you — mention your residency status in your message and we’ll point you in the right direction. The ATO website publishes the official residency tests.

A note on tax season

June and July are our busiest months, with questions spiking around the end of the financial year. We still read every message, but replies can take a little longer. Corrections to published figures always jump the queue, whatever the month — if tax decisions depend on an answer, say so in your message.

How to report a calculator error — step by step

If a figure looks wrong, here’s exactly how to report it so we can verify and fix it quickly:

1. Note the page and the date. Tell us which calculator or guide you were using — a link is ideal, but the page title works too.
2. Copy your exact inputs. For a calculator, list every figure you entered (salary, HECS toggle, pay frequency, any advanced options). For a guide’s worked example, quote the example.
3. Tell us what you expected. What figure did you get, and what did you expect instead? If you computed it yourself, show your working — it helps enormously.
4. Add a screenshot if you can. A screenshot of the result (with any personal figures blanked out) removes all ambiguity.
5. Put “Correction” in the subject line. Correction reports jump the queue — especially in June and July, when tax decisions depend on answers.

What happens next after you contact us: we check your report against the current ATO publication (tax tables, rulings, thresholds). If you’re right, we fix the page and the underlying calculation, usually within a few business days. If the figure turns out to be correct, we’ll explain why — withholding rules, thresholds and rounding produce surprising-but-correct results more often than you’d think, and understanding why is usually the real answer you needed.

What to ask us about

Not sure whether your question is one you should contact us about? Here’s a guide to the topics we handle best — and what to include for each:

Take-home pay and payslips. Questions like “why is my take-home less than the calculator said?” are common. Include your gross pay, pay frequency, whether you claimed the tax-free threshold, and whether your employer withholds for HECS. Nine times out of ten the answer is a payroll setting (second job, no threshold claimed, salary-packaged super) rather than a calculator error.

HECS/HELP repayments. “When do repayments start?” “Why did my employer start withholding extra?” Tell us your income and whether you’ve notified your employer of the debt — the withholding rules differ from the final repayment calculation, which confuses almost everyone the first time.

Superannuation. Questions about the 12% guarantee, whether super applies to bonuses or overtime, and how salary sacrifice interacts with the concessional cap. Include your salary and what your payslip shows for super.

Salary packaging and bonuses. How a bonus is taxed, whether to salary-sacrifice it, how packaging affects take-home pay. Tell us the amounts involved and what your employer offers.

Our guides. Found a worked example confusing, or think a guide is out of date? Name the article and the section — guides state their financial year at the top, so check that first.

Anything else pay-related. If it involves Australian pay, tax or super, ask. If we can’t help, we’ll say so plainly rather than guess.

Frequently asked questions

Do you reply to every message?

Yes. Every message sent via our contact page is read by a human. We aim to reply within a few business days; corrections to published figures are prioritised and usually answered first.

Can you check whether my payslip is correct?

We can explain how the calculation should work and what to look for, but we can’t audit your payslip definitively — we don’t know your employer’s payroll settings, awards or agreements. We’ll point you at the right checks and, if something looks genuinely wrong, suggest what to raise with your payroll team or the Fair Work Ombudsman.

Can you give me personal tax advice?

No — and you shouldn’t take tax advice from a calculator site anyway. We explain general rules and how our tools work. For your own situation (deductions, structuring, disputes with the ATO), see a registered tax agent.

I found a mistake — will you fix it?

If you report it with the details listed above and it checks out against the ATO publication, yes — usually within a few business days. We appreciate every correction; readers have caught real errors before.

Can I suggest a calculator?

Please do. Tell us the calculation you need and, if you like, how you’d use it. Popular requests go to the top of the build list — several of our most-used tools began exactly this way.

Do you offer phone support?

No — email only. It lets us give considered answers (often with worked figures) rather than rushed ones, and it creates a written record you can refer back to.

I’m a journalist / researcher — can I quote your figures?

You’re welcome to cite our published guides with attribution and a link. For anything beyond that — interviews, custom analysis, embargoed data — put “Press” in the subject line.

I have a complaint about the site.

We’re sorry to hear it — email us with “Complaint” in the subject line and tell us what happened. We’ll investigate and respond properly.

Press, partnerships and business enquiries

For media enquiries, research collaboration or partnership proposals, contact us by email with “Partnership” or “Press” in the subject line and include: who you are, what you’re proposing, and your timeline. We’re a small independent site — we read everything, but we only take on partnerships that fit our mission of free, honest pay tools for Australians. We don’t publish sponsored content presented as independent guidance, and that won’t change.

Your privacy when you contact us

When you contact us by email, we receive your name, email address and message contents. We use this only to respond to you — never for marketing, and we never sell or share it. Correspondence is kept only as long as needed to handle your enquiry, then deleted. If you’d rather not include personal figures, you’re welcome to use round example numbers that illustrate your question. Our full privacy policy has the details.

What happens after you hit send

Wondering what happens on our end? Here’s the journey of a typical message after you contact us. First, it’s read by a human — usually within a day or two of arrival. Simple questions (“how does the HECS toggle work?”) are often answered the same day. Calculation questions take a little longer: we reproduce your inputs in the calculator, check the result against the ATO publication, and write up the explanation with the working shown. Correction reports go through the verification steps described above, and if a fix is needed, the page is updated before we reply — so our answer can link you straight to the corrected figure. Suggestion emails are logged against the build list, and if your idea ships, we’ll let you know. Every message gets a reply; nothing goes into a black hole.

More questions, answered

How long until I hear back?

We aim for a few business days. Simple questions are often answered faster; detailed calculation checks take a little longer. During June and July, allow extra time — except for correction reports, which always jump the queue.

I contacted you days ago and haven’t heard back — what should I do?

First, check your spam or junk folder — replies occasionally land there. If there’s nothing after a week, resend with “Follow-up” in the subject line and mention the date of your original message. We don’t ignore mail on purpose; something went astray.

Can you help me choose between two job offers?

We can explain how to compare them properly: which figures to annualise, how to account for different super arrangements, and what the after-tax difference really is. Send both offers (gross salary, super terms, any bonuses or loadings) and we’ll walk you through the comparison — though the final call is yours.

Do you have a phone number?

No — email only, deliberately. Written answers let us show working and link sources, and they give you a record to refer back to. Most pay questions deserve a careful written explanation, not a rushed call.

Can I write a guest post for the blog?

We don’t publish guest posts or sponsored content. Every guide is researched and written in-house so we can stand behind every figure. If you’ve spotted an error or a gap in an existing guide, though, we’d genuinely like to hear about it — that’s the closest thing to contributing, and it’s valuable.

Can I use your calculators on my own site?

The tools are built for this site and aren’t offered as embeddable widgets. You’re welcome to link to any calculator or guide. For anything beyond linking — partnerships, licensing — put “Partnership” in the subject line and tell us what you have in mind.

Tips for a faster answer

A few small things make a big difference when you contact us. Put the topic in the subject line (“HECS question”, “Calculator suggestion”, “Correction: bonus tax page”). Send one topic per email — it keeps answers focused and avoids half your questions getting missed. If you’re asking about a calculation, include the exact inputs rather than describing them (“$85,000 salary, HECS on, fortnightly”) — copying the figures avoids transcription errors. If you’re following up on an earlier message, reply in the same thread so we have the history in front of us. And if English isn’t your first language, don’t worry — write in whatever English you’re comfortable with. Clear numbers matter more than polished sentences.